Refund Policy
Last Updated: November 6, 2026
At a glance
Request a return within 30 calendar days after delivery. Eligible approved returns receive a prepaid return label at our expense. No restocking fee. No exchanges. Refunds go to the original payment method. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Return eligibility
For a change-of-mind return, the item must be unused and undamaged with all included accessories. Keep packaging where reasonably available to protect the shipment. We do not impose an undisclosed product-category exclusion. Rights relating to defective goods or goods that do not match their description are not limited by a change-of-mind condition or this policy.
Request and return steps
Email support@shopkouji.com with the order number, item, reason and, when useful for a problem, photographs. Do not send sensitive card information. We will review eligibility and provide the correct return destination and a prepaid label for an approved return. Contact us first: our mailing address is not an automatic return address. Pack securely, attach the provided label and retain your shipping receipt and tracking. Contact us if the label or instructions cannot be used.
Damaged, defective, incorrect or missing items
Contact us promptly if an item arrives damaged, defective, incorrect, incomplete or materially different from its description. Describe the issue and retain the item and packaging if possible while we review it. We will explain the appropriate remedy and any return instructions without charging eligible return shipping or a restocking fee. An inability to provide photographs does not by itself remove applicable legal rights.
Refund timing and deductions
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. We will notify you of the inspection result and refund decision. We do not charge a restocking fee. Contact us with the return tracking if the timeline has elapsed; contact your payment provider if an issued credit has not posted. Any proposed refusal or adjustment will be explained; applicable non-waivable consumer rights remain available.
Cancellations and exchanges
Contact us immediately to cancel or change an order. If it has not shipped and cancellation can be completed, we will cancel it and initiate a prompt original-method refund; the receiving-and-inspecting-return timeline does not apply to an unshipped cancellation. Once shipped, follow the return process. We do not offer exchanges; request an eligible return and place a separate order if you want a different item.
Cookware return details
For a change-of-mind return, keep the cookware unused and undamaged with any lid, rack, removable base or other included accessory. If a pan, coating, handle or included piece is damaged, defective, incorrect or missing on arrival, contact us promptly; your applicable consumer rights are not reduced by the unused condition for change-of-mind returns.
Check the pieces stated on the listing
When reporting an incomplete cookware order, compare the delivered pieces with the selected listing: a three-pack of madeleine pans contains three pans, with six cavities in each pan; a two-piece broil and roast set has a perforated rack and lower pan. A cavity count or a 10-cup capacity is not a count of separate items. Tell us which stated piece is missing or damaged so we can assess the appropriate remedy. This guidance does not narrow the defective-goods rights described above.
Contact shopkouji
Email: support@shopkouji.com
Phone: +1 (864) 878-9097
Mailing address: 1011 W Butler Rd, Greenville, South Carolina 29607, United States. This is a correspondence address, not a retail store, pickup location, or authorized return destination. Contact us before sending a return.